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PRIVACY POLICY

PRIVACY POLICY

Unspoken Couture Boutique

This Privacy Policy describes how Unspoken Couture Boutique (“we,” “us,” or “our”) collects, uses, and shares your personal information when you visit or make a purchase from our website.

SECTION 1 – PERSONAL INFORMATION WE COLLECT

When you visit our site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse, we also collect information about the pages or products you view, what websites or search terms referred you to our site, and how you interact with the site. This is referred to as Browsing Information.

When you make a purchase or attempt to make a purchase, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. This is referred to as Order Information.

When you subscribe to our emails or SMS messages, we collect your email address and/or phone number, along with information related to your engagement (such as whether messages are opened or links are clicked).

SECTION 2 – HOW WE USE YOUR INFORMATION

We use the information we collect to:

  • Process orders, payments, shipping, returns, and exchanges

  • Communicate with you about your orders or customer service requests

  • Send marketing emails or text messages (only if you opt in)

  • Improve and optimize our website and shopping experience

  • Understand customer preferences, viewing history, and shopping behavior

  • Detect and prevent fraud or misuse of our site

We may use browsing and purchase history to personalize product recommendations, promotions, and communications.

SECTION 3 – SHARING YOUR PERSONAL INFORMATION

We share your personal information with trusted third-party service providers to help us operate our business, including:

  • Shopify (our ecommerce platform)

  • Payment processors (to securely process transactions)

  • Email and SMS marketing platforms (for newsletters and text updates)

  • Analytics providers (such as website traffic and performance tools)

These providers only receive the information necessary to perform their services and are required to protect your data.

We may also share your information to comply with applicable laws, respond to lawful requests, or protect our rights.

We do not sell your personal information.

SECTION 4 – SHOPIFY

Our store is hosted on Shopify Inc. Your data is stored through Shopify’s secure data storage, databases, and applications, protected by firewalls and security safeguards.

Payment information is encrypted and handled in compliance with the Payment Card Industry Data Security Standard (PCI-DSS). We do not store full credit card numbers on our servers.

For more information, you may review Shopify’s Privacy Policy and Terms of Service.

SECTION 5 – EMAIL & SMS MARKETING

With your permission, we may send you emails or text messages about new products, events, promotions, and updates.

  • You may unsubscribe from emails at any time using the link in the email.

  • You may opt out of text messages by replying STOP or following opt-out instructions provided.

We do not share or sell your email address or phone number for unrelated third-party marketing.

SECTION 6 – COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

  • Remember your preferences

  • Keep items in your shopping cart

  • Analyze website traffic and usage

  • Improve marketing and customer experience

You can control or disable cookies through your browser settings, though some features of the site may not function properly.

SECTION 7 – DATA SECURITY

We take reasonable precautions and follow industry best practices to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction.

While no online transmission is 100% secure, we comply with PCI-DSS requirements and use secure technologies such as SSL encryption.

SECTION 8 – YOUR RIGHTS

Depending on your location, you may have the right to:

  • Access the personal information we hold about you

  • Request corrections or updates

  • Request deletion of your data

  • Opt out of marketing communications

To exercise these rights, contact us using the information below.

SECTION 9 – CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. Updates will be posted on this page with immediate effect.

QUESTIONS & CONTACT INFORMATION

For questions, requests, or complaints regarding your personal information, please contact:

Unspoken Couture Boutique
Email: info@unspokencouture.com
Mail: 9301 S. Kedzie, Evergreen Park, IL 60805

 

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